FAQs

1. What kind of products does Zade Decors offer?

We specialize in premium lighting and décor solutions, including table lamps, floor lamps, chandeliers, pendant lights, and wall lights.

2. Do you have a physical showroom I can visit?

Yes. You can visit our showroom(s) to experience our collection in person. Please check the Contact Us page for address details and timings.

3. Do you offer free shipping?

Yes, we provide free standard shipping across India on all orders.

4. How long will it take for my order to be delivered?

Orders are usually delivered within 5–10 business days, depending on your location. Remote areas may take slightly longer.

5. Can I track my order?

Yes. Once your order is dispatched, we will share a tracking ID and courier details via email/SMS so you can track your shipment.

6. What payment methods do you accept?

We accept all major payment options including credit/debit cards, net banking, UPI, and wallets. Flexible payment options may also be available at checkout.

7. Do you offer Cash on Delivery (COD)?

Yes, COD is available across most pin codes in India.

8. What is your return and exchange policy?

• Returns: Eligible products can be returned within 30 days of delivery.

• Exchange: Exchanges can be requested within 7 days of delivery.
  For more details, please refer to our Returns & Exchange Policies.

9. What if my product arrives damaged or defective?

In the rare case that your product arrives damaged, defective, or incorrect, please inform us within 48 hours of delivery with photographs/videos. We will arrange a replacement or refund as per policy.

10. Do you handle bulk or custom orders?

Yes. For bulk, corporate, or project-based orders, please reach out to our Projects Team at projects@zadedecors.com.

11. Does Zade Decors provide installation services?

While most products come with easy-to-follow installation guides, we can connect you with professional installation partners in select cities. Please contact us for assistance.

12. How do I contact customer support?

You can reach us via email at support@zadedecors.com, call us on +91-XXXXXXXXXX, or fill out the contact form on our Contact Us page.